Brandland Employee Webstore FAQ
Delivery:
Q1. How can I get my items from Brandland delivered? There are two delivery options; You can choose to have your items shipped to your preferred address for a regular shipping and handling fee, or you can opt to have your items delivered to the CareOregon 315 building for free.
Q2. How long does It take to receive my order? Production on Custom Decorated items typically takes about 3 weeks for delivery, if the product is in stock you should receive within a week.
Q3. How will I be notified when my order arrives at CareOregon 315 building? You will receive a notification when your order arrives, and coordinate pick-up of your items with the Brand Visibility Specialist, Crystal Epperheimer.
Returns and Issues:
Q4. What is the return/exchange policy at Brandland? Brandland offers a 30-day return/exchange policy from the date you received your order. If you encounter any issues with your order, this policy allows you to address them within a reasonable timeframe.
Q5. How do I coordinate returns or exchanges? To coordinate returns or exchanges, please contact the Brand Visibility Specialist, Crystal Epperheimer. She will assist you in the process.
Purpose of Brandland:
Q6. What is the main purpose of Brandland? Brandland is CareOregon's employee swag store where you can stock up on your own CareOregon-branded merchandise and swag.
What Brandland is NOT for:
Q7. Can I use Brandland for bulk purchasing or special order requests? Brandland is not intended for bulk purchasing or special order requests. It is primarily for individual employees to purchase CareOregon swag. If you have bulk or special order needs, please contact the Brand Visibility Specialist, Crystal Epperheimer.
Payment Information:
Q8. What will appear on my credit card statement for Brandland purchases? When you make a purchase at Brandland, "3Point Brand Management" will appear on your credit card statement or debit purchases.
Account Creation:
Q9. Do I need to create an account to make a purchase on Brandland? No, creating an account is not mandatory. You can absolutely check out as a guest. However, please note that as a guest, you won't be able to track or monitor your order. Creating an account offers several benefits, including faster checkout, the ability to save multiple addresses, track orders, and save items to your wishlist. It's a convenient option for a more streamlined shopping experience.
If you have any other questions or need further assistance, feel free to contact the Brand Visibility Specialist, Crystal Epperheimer.